Please be aware that customers in our communities are receiving fraudulent calls and texts posing as local businesses (phone company, bank, credit card, etc.). Call Spoofing is used by fraudsters to falsify the information shown on Caller ID to appear to be a call from a legitimate company. Westbury will NEVER send unsolicited messages requesting personal details. If you receive a suspicious call, please hang up and contact us directly at 800-679-8287. For more information and tips, click here.

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Security - It's A Priority

 

What if a bank had your back, not just your account? Welcome to the fraud squad.

At Westbury Bank, your information security is one of our top priorities. Our Fraud Squad has gathered information and resources to help you protect yourself and your personal information from scams and fraudsters. Your best defense against fraud is YOU – we encourage you to learn as much as you can so that you can recognize red flags and fight fraud.

Customer Best Practices

  • Never give your personal or financial information to people you don't know, including your bank account and credit card details, codes, passwords, PINs, and SSN.
  • Never click links from or provide information to suspicious emails. If you aren’t sure an email is safe, contact us at 800-679-8287.
  • Don’t give out your personal information freely. This includes over text, over email, and over phone calls that YOU didn’t initiate to 800-679-8287.
  • Trust your gut; if a situation feels suspicious, it probably is. Give us a call (800-679-8287) any time you feel as though fraudulent behavior may be afoot.
 

Common Scams

Scammers never sleep – they are constantly coming up with new and creative ways to try and get your hard-earned money. Click below for some common scams that’ve been seen throughout the industry and learn the ways to recognize them and protect your accounts.

Phone Spoofing

Fraudsters have ways of spoofing legitimate bank phone numbers to try to trick you into thinking you are talking to your bank representatives. If you answer a call from someone claiming to be from your bank and are suspicious, simply hang up and contact us directly (800-679-8287).

Even if a phone call appears as though it came from a legitimate number, it may be a scammer using this technique.

Text/SMS Scams

Scammers can use SMS messages to scare you into thinking your account has been compromised, only to compromise your account themselves. Westbury Bank will never ask for sensitive information through text; this includes security questions, identification information, or generated security tokens.

An image showing a scam text that reads '(WESTBURY BANK) Do you recognize a Walmart payment? Miami, FL Walmart payment attempt $421.84? If you recognize this activity, reply YES If not, reply NO, STOP to end textures

Notice the spelling mistakes (‘end textures’ instead of ‘texts’) and strange formatting within the above message. Noticing and reporting little things like this can help us stop scammers from taking advantage of others and can leave you feeling like the world’s best Junior Detective.

Online Banking Fraud

Security tokens generated for Online Banking and sent thru SMS, like the below, are for use by you and you only. If someone is asking you for a security token over the phone or over text, they are probably trying to scam you; please hang up immediately and call us at 800-679-8287.

A screenshot showing a security token for Online Banking sent over SMS. It reads 'Westbury Bank: Enter the code xxxxxx to verify your identity. This Security Token expires in 30 minutes. Do not share it with anyone. We'll NEVER call or text for this code.' 

In addition, Westbury Bank will NEVER ask you to set up Online Banking over the phone. Online banking is required to be set up by YOU! Or we will ask you to come into the branch for assistance from one of our friendly staff members.

Want to learn about even more common scams? Click here.

How do WE help protect your information?

Take a look at what we are doing to protect you and your information.

Basic Security

To ensure the protection of your information, only employees who need your information to do their jobs will have access to any information you provide us. Our website is encrypted to ensure that information you enter can't be intercepted as it moves across the internet. Below are some aspects of our security system that are in place for customer identity protection.

Account Authentication

When registering your device with your online banking account for the first time, we activate your security questions that only you know the answer to. We strongly encourage you to not share the answers to these questions with anyone.

Automatic Log Out

We automatically log you out of online banking after 20 minutes to protect your information being seen or used by anyone other than you. You will be automatically logged out of our banking app after 10 minutes for the same reasons.

Account Monitoring

Westbury Bank monitors your accounts for potential fraud.

But wait, there's more! We're just getting started...

Your Security Business Security Common Scams Your Resources REPORT FRAUD

We've got you covered! Reach out with any questions or comments.

 

 

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